Shipping Policy

Last Updated: June 2026

At Zero Filter Clothing, we aim to get your order to you as quickly and smoothly as possible.

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This policy explains how we process, dispatch and deliver orders placed through our website.

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1. Order Processing

Orders are typically processed within 1–3 working days of being placed.

Orders placed on weekends or public holidays will be processed on the next available working day.

During busy periods, product launches, sales or seasonal events, processing times may occasionally be longer.

If there are any unexpected delays, we will do our best to keep you informed.

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2. Delivery Times

Estimated delivery times begin once your order has been dispatched.

United Kingdom

• Standard Delivery: 3–5 working days

Please note that delivery times are estimates and cannot be guaranteed.

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3. Delivery Costs

Delivery charges are calculated during checkout and will be clearly displayed before payment is completed.

From time to time, we may offer free delivery promotions. Any qualifying conditions will be clearly stated at the time of the offer.

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4. Delivery Address Information

Please ensure that your delivery address is entered correctly when placing your order.

Zero Filter Clothing cannot be held responsible for delays, losses or additional costs resulting from incorrect address information supplied at checkout.

If you notice an error in your delivery details, please contact us as soon as possible and we will do our best to assist before your order is dispatched.

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5. Failed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Attempt redelivery

• Leave the parcel in a designated safe place

• Leave instructions for collection

If a parcel is returned to us because delivery could not be completed, additional delivery charges may apply before the order can be re-sent.

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6. Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier on your behalf.

We may ask you to allow a reasonable period for the courier's investigation before a replacement or refund can be considered.

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7. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and ideally within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the damage

• Clear photographs of the item and packaging where possible

We will review the issue and arrange an appropriate resolution.

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8. International Shipping

Where international shipping is available, delivery times and costs will vary depending on the destination.

Customers are responsible for any customs duties, import taxes or local charges that may apply in their country.

Zero Filter Clothing has no control over these charges and cannot predict their cost.

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9. Circumstances Beyond Our Control

Occasionally, deliveries may be affected by circumstances outside our control, including:

• Severe weather conditions

• Postal or courier disruptions

• Industrial action or strikes

• Customs delays

• Technical or operational issues

While we cannot guarantee delivery times in these situations, we will do our best to keep customers updated where possible.

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11. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Zero Filter Clothing

Email: Zerofilterclothing@outlook.com      

Website: www.zerofilterclothing.com         

Thank you for shopping with Zero Filter Clothing.

Zero Filter. Zero Apologies.