Privacy Policy

Last Updated: June 2026

At Zero Filter Clothing, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your data.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Zero Filter Clothing is responsible for the collection and use of your personal information.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: zerofilterclothing@outlook.com

Website: www.zerofilterclothing.com

2. Information We Collect

When you use our website, place an order, contact us, or sign up for marketing communications, we may collect the following information:

Information You Provide

Name
Billing address
Delivery address
Email address
Telephone number
Order details
Messages sent through contact forms or email

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Website usage information
Cookies and similar technologies

3. How We Use Your Information

We only use your information where we have a valid legal reason to do so.

This may include:

To Process Orders

We use your information to:

Process and fulfil orders
Arrange delivery
Provide customer support
Manage returns and refunds

To Communicate With You

We may contact you regarding:

Order updates
Delivery information
Customer service enquiries
Important website or policy updates

To Improve Our Website

We use website analytics and performance data to:

Improve website functionality
Understand customer behaviour
Improve our products and services

Marketing Communications

If you choose to subscribe, we may send you emails about:

New product launches
Promotions and discounts
Special offers
Brand updates

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Payment providers
Delivery and courier services
Website hosting providers
Email marketing providers
Analytics providers

These companies only receive the information needed to perform their services and are required to protect your data.

5. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

Zero Filter Clothing does not store or have access to your full payment card details.

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

Remember your preferences
Improve website performance
Analyse website traffic
Support marketing activities

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

7. How Long We Keep Your Information

We only keep personal information for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, accounting and tax obligations
Resolve disputes

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR and data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Restrict how your information is used
Object to certain types of processing
Withdraw consent for marketing communications
Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided in this policy.

9. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While no online system can guarantee absolute security, we work with reputable providers and follow industry-standard practices to keep your information safe.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.

11. Children's Privacy

Our website and products are not specifically aimed at children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will apply from the date shown at the top of this policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Zero Filter Clothing

Email: zerofilterclothing@outlook.com

Website: www.zerofilterclothing.com

If you are not satisfied with how your information has been handled, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk