RETURNS & REFUNDS POLICY

Last Updated: June 2026

At Zero Filter Clothing, we want you to be completely happy with your purchase. If you're not satisfied for any reason, we're here to help.

1. Your Right to Cancel

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the item(s) to us.

To exercise your right to cancel, please contact us at:

Email: Zerofilterclothing@outlook.com

before returning any items.

2. Eligibility for Returns

To be eligible for a return:

Items must be unworn, unused and in their original condition.
Items must be returned with any original tags and packaging where possible.
Items must be free from damage, stains, odours, pet hair, washing or alterations.

We reserve the right to reduce a refund if an item shows signs of use beyond what would reasonably be expected when inspecting a product.

3. Non-Returnable Items

Unless faulty, we cannot accept returns for:

Gift cards
Personalised or custom-made products
Any item specifically marked as non-returnable at the time of purchase

Your statutory rights are not affected.

4. Faulty, Damaged or Incorrect Items

If you receive an item that is:

Faulty
Damaged
Defective
Incorrectly supplied

please contact us within 30 days of delivery at:

Email: Zerofilterclothing@outlook.com

Include:

Your order number
A description of the issue
Clear photographs where possible

If the item is confirmed as faulty or incorrectly supplied, we will provide a replacement, repair, or full refund in accordance with your rights under the Consumer Rights Act 2015.

5. Return Shipping Costs

Changed Your Mind Returns

Customers are responsible for the cost of returning unwanted items.

We strongly recommend using a tracked postal service as we cannot be responsible for returns lost in transit.

Faulty or Incorrect Items

If the item is faulty, damaged, or supplied in error, we will reimburse reasonable return postage costs.

6. Refund Process

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for purchase.

Refunds are normally processed within 14 days of:

Receiving the returned goods, or
Receiving evidence that the goods have been returned

whichever occurs first.

7. Exchanges

We currently offer exchanges subject to stock availability.

If you require a different size or item, please contact us at:

Email: Zerofilterclothing@outlook.com

before returning your order.

If the requested replacement is unavailable, a refund will be offered.

8. Incorrect Address Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order is returned to us due to an incorrect address supplied by the customer, additional postage charges may apply before the order can be re-dispatched.

9. Hygiene & Condition Requirement

For health and hygiene reasons, returned clothing must be in a clean, unworn condition. We reserve the right to refuse returns that show signs of wear, washing, deodorant marks, makeup stains, smoke odours, pet hair, or other indicators that the garment has been used.

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

Zero Filter Clothing

Email: Zerofilterclothing@outlook.com